FAQ

Who are we?

Teamontour was founded in 2003 by people who like you wanted to have a great sporting trip. We had been on sporting weekends to Madrid and thought it was a great town, but thought they could be done a lot better. We hunted out the best accommodation, transport and activities to ensure that our clients left Madrid talking about their trip for weeks. We now offer over 25 different activities and the list is growing all the time based on what our previous clients tell us.

Today, teamontour.com is a team of four who provide the same level of high service tailored specifically to sporting weekends. We tailor-make packages for every group that allows you to experience the best of Madrid either as a end of season party for your team or a social or more competitive game against a local side. Whatever it is we can make it a trip to remember!

Teamontour.com is a trading name of Xspandus España SL, registered number (CIF) B83830158.
Registered Office in Spain:
Xspandus España SL
Calle Jose Ortega y Gasset 56 Duplicado 2A
28006 Madrid
Spain

Why use teamontour.com?

We know that we can make your team trip that much smoother in Madrid. You won't be left standing in a queue outside a club or getting lost in the early hours of the morning. We'll assist you as much as you require, providing any advice that you need and accompanying and coordinating your stay in Madrid to ensure that your team make the most of the weekend.

How do I make a booking?

First, please read our terms and conditions Then we require you to complete the online booking form. We will then price the accommodation and activities requested and respond to you as quickly as possible, along with payment terms. At this point, should you decide to go ahead with your booking, we request a deposit to secure your booking.

How do I make a payment to teamontour.com?

Payment can be made using a credit card or by making a bank transfer: Credit Cards - All major cards are accepted.
For credit card payments we add an additional 2% charge to your invoice to partly cover the transaction charges we incur.
Bank Transfers - Transfers can be made to Teamontour.com's account in the UK or Spain and do not incur transaction charges.

Please let us know your preferred method of payment, so that further details can be provided. All queries regarding payment, should be addressed to info@teamontour.com

How secure is my booking?

Once you have paid a deposit, we get confirmation from all our teamontour.com suppliers and ensure that they are all paid as per the booking requirements. If you have any further enquiries, please don't hesitate to contact us.

What do our previous clients say?

These are a sample of the feedback we have received from clients. We go to great lengths to ensure everything runs smoothly. A large amount of our business comes through word of mouth, which speaks for itself in our aim to exceed expectations.

- "Just wanted to thank you on behalf of all 30 of us for a sensational weekend. Your organisation was first class, the clubs and restaurants perfect, and the girls.... well memories I shall savour for a long time to come! The coach had a great time, he is still in pieces today, and the doctor says it may well be some time before his liver is the same again!" Olly J, Alex G & Simon B - London

- "Thanks for organising the trip. I know all the lads got a great kick out of the Capea and it has set the scene for many exaggerated stories of bravery back home." Mark E York

- "Thanks for a fantastic weekend, we all had an amazing time and you guys organised a great weekend" David O London

- "The bull-fighting was a great laugh, we all had a ball and will definitely be recommending you to friends." Craig W Leeds

Can you arrange T-shirts and other printed clothing for the team?

Yes, we can have T-shirts or sweaters pre-printed with our teamontour.com logo and/or a design of your choice. These will be ready upon your arrival at the hotel. Note, at least 4 week's notice is required in order to provide this service. Please contact us for further details and prices.

When are the official public holidays in Spain?

Be careful arranging your team trip around a public holiday in Madrid. You might find yourselves stranded somewhere. Here is an official listing for 2008: